FAQ:

Q: Why is the VeSync app showing disconnected constantly? A: The scale will power off 20 seconds after displaying your body indexes to save power. During this time, it will show "disconnected". To reconnect, simply turn the scale back on and open the app.

Q: How do multiple users use the same scale? A: There are two options: 1. Multiple Users with Separate VeSync Accounts: Note that only 5 VeSync accounts can be paired with the smart scale at a time. 2. Multiple Users with a Shared VeSync Account: Users can create multiple user profiles within a single VeSync account. All users can log in to the same account (on their own smartphones) without requiring the other users to log out.

Q: How to do a firmware update? A: Follow these simple steps: 1. Turn on your phone's Bluetooth. 2. Light up the scale. 3. Open the app and click the scale picture to go to the device page. Wait for several seconds for it to connect to Bluetooth. A Bluetooth icon will appear in blue on the screen display when it's connected. 4. Follow the in-app firmware update instructions to update the scale. Do not let the scale display turn off during the connection or update process.

Operating System: iOS® 12.0+ or Android™ 6.0+

Note: 1. The iPhone and Apple Watch in the image are not included. 2. Only body weight can be synced to MyFitnessPal. MyFitnessPal doesn't allow syncing all data to VeSync. 3. Consult a healthcare professional before using the smart scale if you are pregnant or using medical electronic equipment such as a pacemaker.

FSA / HSA eligible

IMMERSIVE APP EXPERIENCE: The free VeSync app can sync information with Apple Health, Google Fit, FitBit, MyFitnessPal, and Samsung Health. Set goals, record exercise and food calories, and track your progress with data graphs. VeSync will not share your personal information with any third parties.

SMART FUN INTERACTIVE DISPLAY: Unlike conventional scales, the colorful TFT screen allows you to track progress and provides fun, customized, and interactive messages without needing your phone. The measurements will automatically sync to the VeSync app via Wi-Fi connection.

JUST ASK ALEXA: "Alexa, ask VeSync how much weight I have lost this month." Keep the motivation going with hands-free voice control.

FULL BIOMETRIC ANALYSIS: The Smart Apex scale will show you 14 biometric measurements, including weight, BMI, body fat, and heart rate. This helps you understand your progress, even if you're getting thinner but not losing weight due to muscle gain and fat loss.

CONSISTENT ACCURACY: Upgraded with ITO-coating for accurate results, the Apex scale guides your feet to the right place, so you don't have to guess anymore.

product information: